Facilities & Operations Frequently Asked Questions

During business hours, please call 413-572-5278 for assistance. After 5:00 p.m. on weekdays, or on weekends and holidays, please call University Police at 413-572-5262 for Academic or Athletic building issues.

If you are a student in a Residence Hall needing help with a building related issue, please contact the staff member on duty for assistance. They will evaluate the scope and severity of the situation and then contact the proper person. If a staff member can not be reached, call University Police at 413-572-5262.  For non-urgent issues, students can enter a Maintenance Request via their MyHousing/StarRez portal.

A document should be prepared outlining the space under consideration, an outline of the requested changes, reasons for the change and other pertinent information to the Department Chair and/or Vice President for approval and funding. This document should then be forwarded to Facilities and Operations. We will examine the project requested for building code issues, environmental or operational impact,  resource availability, and other related building concerns. When these have been satisfied, a Work Project and timetable will be created for project completion.

Work Orders are now submitted electronically. Residential students can enter a Maintenance Request via their MyHousing/StarRez portal. 

First time Faculty & Staff users must request and initial account activation here. Once activation is complete, users can submit work orders using the log-in instructions below.

DESKTOP LOGIN STEPS:

Step 1: Visit your Asset Essentials link: https://assetessentials.dudesolutions.com/WSUMA and use your Single Sign On credentials to log in. Your credentials are the same thing you use to log in to your computer each day.

Step 2: Your Home or Dashboard page should now be visible.

MOBILE APP LOGIN STEPS:

Step 1: Download Asset Essentials app. This is no cost to you.

Step 2: Open app and ensure US is set as your region.

Step 3: Enter WSUMA as the client ID.

Step 4: When the next screen appears, you will be prompted to enter your Single Sign on credentials. These are the same thing you use to log in to your computer. 

Step 5: Your Dashboard or Requests page should now be visible, and you can navigate from there.  

For emergencies out side of normal business hours, please call University Police at 413-572-5262.

All vendors and salespersons should proceed to University Police (White House on Western Ave.) for the appropriate vehicle pass. An explanation of acceptable spaces will be provided.

View campus map

Telephone problems are handled through Information Technology Services at 413-572-5582.

Staff and faculty computer issues may be addressed by the Information Technology Help Desk at 413-572-4357.

Keys should be requested with an electronic work order and approved by the Department Head. Our Locksmith will then manufacture the approved keys and deliver via the inter-department mail.

A. If you are reserving a room for an event, indicate the signage requested on the Conference Services reservation form (online). 

B. Signs for student/employee attended school events will be restricted to the building (exterior) hosting the event.

C. Requests for signs for events expecting public participation should be submitted to the Copy Center, providing at least a 10 day lead time. There is a maximum allowance of 3 signs per event.

D. If you are posting hand written/copied signs throughout the campus, use of bulletin boards and approved hallway areas are acceptable. Please do not post signs in stairwells or building entry areas as this is a violation of fire codes. Posting policies for residence hall spaces can be found in the Student Handbook

E. Exterior electronic sign usage can be coordinated through the Campus Center by calling 413-572-5648.

F. Permanent room or name sign requests should be submitted to Facilities via the online SchoolDude Work Order system.